Privacy Policy

Privacy Policy

1. Data Protection at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is all data by which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below.

Data Collection on Our Website

Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. The contact details can be found in the "Information on the Responsible Party" section of this privacy policy.

How do we collect your data?
Some data is collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data is collected automatically or after your consent when you visit the website by our IT systems. These are mainly technical data (e.g., internet browser, operating system, or time of the page view). The collection of this data is automatic as soon as you enter the website.

What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how you use the site.

What rights do you have regarding your data?
You always have the right to receive information about the origin, recipient, and purpose of your stored personal data, free of charge. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request that the processing of your personal data be restricted under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

2. Hosting

External Hosting

This website is hosted by an external service provider. The personal data collected on this website is stored on the host's servers. This may include, but is not limited to, IP addresses, contact requests, metadata and communications data, contract data, contact details, names, website accesses, and other data generated via a website.

External hosting is carried out for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).

3. General Information and Mandatory Information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g., via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Note on the responsible party

The responsible party for data processing on this website is:

Lorenz Assaid Ziegelhüttenweg 22 60598 Frankfurt am Main Phone: 01638646633 Email: hello@ohhmydog.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Duration of storage

Unless a more specific storage period has been mentioned within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

General information on the legal bases for data processing on this website

If you have given your consent to data processing, we process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR if special categories of data according to Art. 9 para. 1 GDPR are processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 para. 1 of the TTDSG. The consent can be revoked at any time. If your data is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b GDPR. In addition, if your data is required to fulfill a legal obligation, we process it on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest according to Art. 6 para. 1 lit. f GDPR. The respective legal bases on which processing is based are specified in the following paragraphs of this privacy policy.

Recipients of Personal Data

In the course of our business activities, we cooperate with various external entities. In some cases, it may also be necessary to transfer personal data to these external entities. We only pass on personal data to external entities if this is required within the scope of contract fulfillment, if we are legally obliged to do so (e.g., transfer of data to tax authorities), if we have a legitimate interest under Art. 6 para. 1 lit. f GDPR in passing on the data, or if another legal basis permits the data transfer. When using processors, we pass on personal data of our customers only based on a valid contract for order processing. In the case of joint processing, a contract on joint processing is concluded.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke an already given consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR IF THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21 PARA. 1 GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT ADVERTISING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION UNDER ART. 21 PARA. 2 GDPR).

Right to File Complaints with Regulatory Authorities

If there is a breach of the GDPR, the persons affected have a right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

Information, Correction, and Deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correct or delete this data. For further questions on the topic of personal data, you can contact us at any time.

Right to Restrict Processing

You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time. The right to restrict processing applies in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request that we restrict the processing of your personal data. If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion. If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request that we restrict the processing of your personal data instead of deleting it. If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, your interests must be weighed against ours. As long as it has not been determined whose interests prevail, you have the right to demand that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be used with your consent or for the establishment, exercise or defense of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

SSL or TLS encryption

For security reasons and to protect the transmission ofconfidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

4. Data Collection on this Website

Cookies

Our internet pages use so-called "cookies". Cookies are small text files and do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or an automatic solution is provided by your web browser.

Cookies have various functions. Many cookies are technically necessary since certain website functions would not work without them (e.g., the shopping cart function or displaying videos). Other cookies are used to evaluate user behavior or display advertising.

Cookies necessary to carry out the electronic communication process, to provide certain functions you wish to use (e.g., for the shopping cart function), or to optimize the website (e.g., cookies to measure the web audience) are stored based on Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the storage of the relevant cookies is carried out exclusively based on this consent (Art. 6 para. 1 lit. a GDPR; consent can be revoked at any time).

You can configure your browser to inform you about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this information without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR if your request is related to the execution of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested.

The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage ceases to apply (e.g., after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

Inquiry by Email, Telephone, or Fax

If you contact us by email, telephone, or fax, your request, including all resulting personal data (name, request), will be stored and processed by us for the purpose of processing your request. We do not share this information without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR if your request is related to the execution of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage, or the purpose for the data storage lapses (e.g., after completion of your matter). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

WhatsApp Communication

For communication with our customers and other third parties, we also use the instant messaging service WhatsApp among others. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Communication is encrypted end-to-end (peer-to-peer), preventing WhatsApp or other third parties from accessing communication content. WhatsApp, however, does gain access to metadata that is generated during the communication process (e.g., sender, recipient, and time). We also point out that WhatsApp, according to its own statements, shares personal dataof its users with its US-based parent company Meta. Further details on data processing can be found in WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy.

The use of WhatsApp is based on our legitimate interest in communicating as quickly and effectively as possible with customers, interested parties, and other business and contractual partners (Art. 6 para. 1 lit. f GDPR). If corresponding consent has been requested, the data processing is carried out exclusively on the basis of this consent; this consent can be revoked at any time with effect for the future. The communication contents exchanged between you and us via WhatsApp remain with us until you request us to delete them, revoke your consent to storage, or the purpose for data storage lapses (e.g., after your inquiry has been processed). Mandatory statutory provisions, in particular retention periods, remain unaffected.

No Use of Facebook/Meta or Google Services

We do not use Facebook/Meta services (such as Facebook Analytics or Facebook Ads) or Google services (such as Google Analytics or Google Ads) to process or analyze personal data. We prioritize maintaining high privacy standards and minimizing the tracking of our website visitors.

No Automated Decision Making or Profiling

We do not use automated decision-making or profiling measures. Each customer inquiry and transaction is handled on an individual basis, ensuring that all decisions are made by our team with no reliance on automated processes.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes to our data processing practices or for other operational, legal, or regulatory reasons. Please revisit this policy periodically to stay aware of any changes.

By using this site, you acknowledge that you have read and understand this privacy policy. If you have any questions or concerns about our privacy practices, please contact us at the details provided.

Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@ohhmydog.de or by mail using the details provided below:

Twenty2 E-Commerce Lorenz Assaid

Ziegelhüttenweg 22

60598 Frankfurt am Main

Phone: 01638646633

Thank you for visiting our website, and we look forward to providing you with products and services that respect your privacy.

This policy is effective as of 27.07.2024.