GTC/ ABGs

General Terms and Conditions (T&Cs)

All legal policies on this website are provided in English for clarity and international accessibility.

  1. Scope

These General Terms and Conditions apply to all contracts concluded between TheBookieRookie (hereinafter referred to as the "Seller") and consumers or business customers (hereinafter referred to as the "Buyer") via the website https://www.thebookierookie.com/ regarding the goods presented by the Seller at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession. A business customer is any natural or legal person or a partnership with legal capacity who enters into a legal transaction in the exercise of their commercial or independent professional activity.

These terms and conditions also apply to all future contracts, deliveries, and services with business customers, even if not expressly agreed again.

Conflicting or deviating terms of the business customer shall not apply unless the Seller has expressly agreed to their validity in writing.

  1. Conclusion of Contract

2.1 The key characteristics of the goods and the duration of limited offers are described in the individual product descriptions on https://www.thebookierookie.com/.

2.2 Product presentations in the online shop do not constitute legally binding offers but are non-binding invitations to place an order.

2.3 By clicking the [Buy/Order with obligation to pay] button, you place a binding order for the items listed on the order page. A purchase contract is concluded when we confirm your order via email.

2.4 The Seller may accept the Buyer’s offer within five days:

  • by sending an order confirmation in writing or in text form (email), or

  • by delivering the ordered goods, or

  • by requesting payment after the order has been placed.

The contract is concluded as soon as one of these alternatives occurs. The period for acceptance starts on the day following the submission of the offer and ends at the end of the fifth day.

2.5 The contract text will be stored by the Seller and sent to the Buyer by email after the order has been placed. It will not be made available beyond this.

2.6 Before submitting a binding order, the Buyer can correct any input errors. A technical means for this may be the browser’s zoom function. Inputs can be corrected until the final purchase button is clicked.

2.7 Order processing and communication usually occur via email. The Buyer must ensure that the email address provided is correct and can receive messages. The use of spam filters must not prevent receipt.

2.8 Technical steps of the ordering process are described clearly in the shop and include adding items to the cart, confirming terms and conditions, providing shipping and payment details, and clicking the final order button.

2.9 Cancellations are not possible after the order is submitted. However, the Buyer retains the legal right of withdrawal.

  1. Contract Language

The contract language is exclusively English. 

  1. Storage of Contract Text

The contract text is stored by the Seller and made accessible to the Buyer before order submission and again after order confirmation via email.

  1. Right of Withdrawal

5.1 If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

5.2 You bear the return shipping costs. A processing fee of 3% of the order amount (minimum €1.45) will be deducted from the refund to cover repackaging and resale preparation.

5.3 If you return part of a bundle offer, the bundle discount will no longer apply. The remaining items will be charged at their regular price, and the refund will be adjusted accordingly.

5.4 Items must be returned in their original packaging with all accessories. Returns without packaging or missing parts cannot be accepted.

5.5 If your return does not meet our conditions, we reserve the right to send the item back at your expense. No refund will be granted.

  1. Prices and Payment

6.1 All prices include VAT and are final prices plus any shipping costs.

6.2 Available payment methods include credit card, PayPal, Klarna invoice, Klarna installment plan.

  1. Shipping

7.1 Delivery is made to the address provided by the Buyer.

7.2 Shipping costs and delivery times are stated on the "Shipping" page.

7.3 Customs duties or local taxes must be paid by the Buyer.

  1. Retention of Title

Goods remain the property of the Seller until full payment is received.

  1. Warranty and Liability Disclaimer

9.1 Warranty does not cover damage from misuse, overloading, or failure to follow care instructions.

9.2 The Buyer agrees to follow all product care and usage instructions provided.

9.3 Damage from misuse does not entitle the Buyer to warranty claims.

9.4 The Seller is not liable for direct or indirect damages from improper use.

  1. Accuracy of Customer Information

The Buyer must ensure all information is correct, including the delivery address. Errors are the Buyer’s responsibility.

  1. Consequences of Incorrect Shipping Information

11.1 Costs for returns due to incorrect address and re-shipping must be borne by the Buyer.

11.2 No liability is accepted for lost or delayed deliveries caused by incorrect information.

11.3 If goods are lost due to incorrect address data, no refund or free replacement will be provided.

  1. Review of Provided Data

Buyers are urged to double-check their order details before submission. Tools are provided to help identify and correct input errors.

  1. Transport Damage

Damage must be reported immediately to the carrier and the Seller. Failure to do so does not affect warranty rights.

  1. Liability

The Seller is not liable for minor negligent breaches of duty unless they cause injury or relate to essential contractual obligations.

  1. Online Dispute Resolution

The EU Commission provides an online platform for dispute resolution: http://ec.europa.eu/consumers/odr/ The Seller is neither willing nor obliged to participate in dispute resolution proceedings.

  1. Code of Conduct

The Seller is not subject to any specific code of conduct.

  1. Customer Service

No customer service is offered beyond the processing of warranty claims.

  1. Final Provisions

18.1 If any provision is invalid, the remainder of the contract remains effective.

18.2 For business customers, German law applies. Exclusive place of jurisdiction is the Seller’s business location.

  1. Money-Back Guarantee

If a money-back guarantee is offered, the Buyer must cover insured return shipping and any shipping fees originally incurred.

  1. Influencer Program

By registering, the participant agrees to cooperate by posting two Instagram stories (5 sequences each) and one Instagram feed post within 21 days of receiving the product. If the agreement is not fulfilled, Ohhmydog! reserves the right to charge the full product price.

  1. Final Clauses

21.1 Should any provision be invalid, the remainder remains valid.

21.2 For business customers, German law applies. Jurisdiction is the Seller’s place of business.

  1. Returns and Refunds – Detailed Policy

22.1 EU Customers: Customers in the European Union are entitled to a 14-day right of withdrawal. Refunds will be processed via the original payment method unless the customer explicitly requests store credit.

22.2 Non-EU Customers: Customers outside the EU are not entitled to a statutory right of withdrawal. Returns or refunds are only offered at our discretion in case of defective or incorrect goods, and must be reported within 7 days of delivery. No refunds or credits for change-of-mind orders will be issued outside the EU unless required by local law.

22.3 Exclusion of Customized and Personalized Products Customized or personalized products (including items individually produced with names, initials, custom designs, engravings, or any user-provided specifications) are excluded from the right of withdrawal in accordance with Article 16(c) of Directive 2011/83/EU. These items are made specifically for the Buyer and cannot be resold. Refunds or cancellations for personalized products are therefore not possible, except in cases of a proven manufacturing defect. To report a defect, the Buyer must: Notify us within 7 days of delivery, and Provide clear photo evidence showing the defect and the condition of the product upon arrival. If a substantial manufacturing fault is confirmed, the Seller will offer either: a free replacement of the personalized product, or an appropriate remedy, depending on the nature of the defect. Damage caused after successful delivery (including loss, theft, mishandling, or environmental exposure) is not covered and does not constitute grounds for refund or replacement.

22.4 Once a parcel is marked as delivered by the carrier, this status serves as confirmation that the shipment has reached the specified delivery address.
From this point onward, responsibility for the parcel transfers to the Buyer. If a parcel cannot be located after it has been confirmed as delivered, this may indicate an issue at the delivery location (e.g., misplacement or local loss/theft). In such cases, the Buyer may wish to inquire with neighbors, building management, or the local carrier to clarify the situation. While we will always support our customers in communicating with the carrier, we are not able to provide refunds or free replacements for items reported as missing after a successful delivery scan.